Returns & Exchange Policy

Red Cymbals

Return/Exchange and Warranty Policy

Returns

 •    Please contact Red Cymbals prior to returning or exchanging an item by emailing: info@redcymbals.com.  Red Cymbals product returns / exchanges can be made only ONCE for each individual purchase. Customers will be responsible for cymbal return / exchange costs such as shipping.

•    For returns / exchanges, you must use a trackable shipping service AND purchase shipping insurance to cover the full cost of the item(s) in the box. We will not be held liable for damages should the goods reach us in a less than pristine condition.

•    Items are to be returned in the original sale condition in the original box and packaging.

•    All items are to be returned within 7 days of the received date. If 7 days have expired since receiving the goods we cannot offer you a refund or exchange without attracting a restocking fee.

•    Items need to show no signs of use, abuse, stick marks, or fingerprints to be eligible for a full refund. A partial refund may be offered in the event that the goods are used. Returns are subject to a restocking fee of 25% the original sale price or refusal/denial if we are unable to re-sell the returned item(s) as “new”.

•    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the exchange or refund is approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 7 days.

•    Refunds or exchanges are only available for the item’s original sale price at the day and time of sale. 

•     Red Cymbals reserves the right to make alterations to this policy dependant on the situation.

•    Our return policy is in place to ensure our customers won’t ever get stuck with a wrong piece of gear yet also that we are not left with used products that we cannot resell.

ORDER INFORMATION

Once your order has been shipped no immediate cancellations can be made. If you find you have entered the incorrect shipping details please email us ASAP at info@redcymbals.com and we will attempt to correct the mistake.

Please Note: Product colour may differ slightly from photos due to lighting/monitor settings. 

FAULTY ITEMS

We thoroughly inspect all goods before they are sent out to you. We generally do not offer refunds for change of mind or incorrect selection of product.

Red Cymbals are happy to help you out with a refund if the product you have purchased is:

  • Significantly different from the description shown
  • If it is faulty due to manufacturing fault.

If you have any questions please email us at: info@redcymbals.com we will respond promptly.